Delivery information

FREE UK SHIPPING!

We are pleased to offer free shipping in the UK for all orders! Most products are dispatched via Royal Mail 24 and arrive the very next day if ordered before 3pm!


IN A HURRY? We can expedite UK orders for a flat rate of £7.99, these will be sent out via Royal Mail Special Delivery and guaranteed to arrive before 1pm the next day.

EU & REST OF THE WORLD


We now offer a flat rate shipping charge of £1.99 for all orders outside of the UK. These orders are sent using Royal Mail International and will require a signature on arrival.


Most orders arrive in Europe within 3 - 7 working days but can take up to 10 working days for the rest of the world.


ADDITIONAL INFORMATION

Customs Charges

Each country has their own unique customs procedures and taxes or duties. Please understand your government may charge taxes on the items you purchase from us. Thank you in advance for your understanding on this matter.


Split Shipping

We can only ship to the shipping address provided and cannot ship to multiple addresses.


Back Orders

We ship the entire order when all items are ready, so please consider placing a separate order for your back-ordered items if you prefer to not wait on them for the rest of your items to ship.


Lost/Damaged by post office

We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (8 weeks for international), please contact us. We will look into your order details and can assist you in getting it straightened out with Royal Mail. Thank you for your understanding with this.


Returned Mail

If a package is returned because the address provided was incorrect, we are not responsible for re-shipping. We will contact the buyer for the correct address, and the buyer will be responsible for the additional shipping and handling charges before we can send the package again.


Shipping/Order questions

Please send an email to enquiries@onlydogsallowed.co.uk